Issue- 1st May 2024

Consultation on Housing Ombudsman’s proposed approach to Good Practice
The Housing Ombudsman has launched a consultation for social housing landlords on its proposed approach for issuing Good Practice and potential topics. The proposed approach is to encourage all landlords to self-assess at the point of issue rather than wait for a complaint about the topic area and an order from the Ombudsman to do so.

The consultation seeks feedback on the Ombudsman’s principles of good practice and proposed approach to delivering good practice. The Ombudsman is also seeking feedback on potential topics for the first Good Practice, which includes:

• making an effective apology
• deciding on appropriate levels of compensation
• effective complaint handling during merger or stock transfer
• effective root cause analysis of complaints
• knowledge and information management.

The consultation will run until 21 May 2024. For the consultation document, click here. To participate and provide feedback, click here.